Ariana Bargh Mahtab Toos Co.
Mashhad
Sanaei St., between Sanaei 2 and 4, No. 315
Golnoor warranty and after-sales service
After-sales centers and warranty terms for Golnoor products
An Unwavering Commitment to Quality
Golnoor After-Sales Service
Contact channels
Golnoor after-sales service centers
Naserifar Electrical Goods Trading Co.
Ahvaz
East Imam Khomeini St., between Adham and Gandomi, No. 542
Atlas Niroo Mehr Co.
Qazvin
Bu Ali St., between Naderi and Nezam Vafa crossroads, corner of Shahid Haji Aghasi Alley, No. 223
Noor Gostar Kavir Qom Co.
Qom
Imam Khomeini Sq., Shahid Beheshti Blvd., Motahari crossroads, Iran Bargh Complex, No. 1/26
Taban Bargh
Arak
Qaem Maqam St., after East Molavi, before Ansar Alley
Azhand Afrough Kish Co.
Kish
Hormoz Bazaar, 1st floor, above Marjan Tile, booth N143
Salim Tejarat Istatis Co.
Yazd
Montazer Qaem Blvd., opposite Yazd Provincial Power Distribution Co., beginning of Kandrou
Dena Niroo Zagros Co.
Dezful
Imam Sajjad St., corner of Hazrat Rasoul St., No. 365, Mahtab Lighting Store
Eghtesad Electrical Goods
Tehran
South Lalehzar, corner of Eghtesad Passage, No. 117
WARRANTY
Warranty services
Golnoor warranties
Golnoor's warranty covers indoor and outdoor luminaires installed per installation instructions by qualified personnel. It covers design, production, and assembly defects as diagnosed by Golnoor experts.
Golnoor warranty periods
3-year warranty
In-ground lights، Linear floodlights
5-year warranty
Indoor and outdoor LED lights
7-year warranty
New generation Golnoor HE series
Warranty conditions for Golnoor products
This warranty covers products installed per installation instructions within Iran.
Reported defects must result from design, production, or manufacturing and be confirmed by Golnoor experts.
Observe the operating temperature range per instructions.
Observe the maximum allowed humidity per instructions.
Observe the allowed input current and voltage range per instructions.
Golnoor warranty services
Uninstallation, reinstallation, transport, loading, unloading, downtime, property damage, traffic signs, and lifts are not covered and remain the customer's responsibility.
Shipping of repaired or replaced goods is covered by Golnoor if the claim is approved; otherwise it is the customer's responsibility.
Customers must ship products with suitable packaging and safety precautions for warranty service.
Warranty covers repair or replacement. If production has stopped or stock is unavailable, a similar product is offered or the invoice amount is refunded.
Spare parts for out-of-warranty items are charged to the customer.
Damage from excessive force during installation or storage is the customer's responsibility.
Warranty exclusions
Cosmetic breakage of glass or body is not covered.
Tampering with the warranty document, label, or nameplate voids the warranty.
Defects must be reported to after-sales within 30 days of occurrence.
Unauthorized repairs, modifications, or add-ons (sensors, smart systems) without written Golnoor approval void the warranty.
After repair or replacement, remaining warranty is calculated from the original purchase date.
Damage from power surges, electric shock, impact, or mechanical pressure is not covered.
Damage from natural disasters or chemical agents is not covered.
Custom product warranty terms are set before order confirmation.
Cases outside this warranty document are subject to mutual agreement.
Service and warranty FAQ
3 questions