Ariana Bargh Mahtab Toos Co.
Mashhad
Sanaei St., between Sanaei 2 and 4, No. 315
Golnoor After-Sales Service | Warranty, Repair, Technical Support and Customer Service
Golnoor after-sales service centers and product warranty conditions
An Unwavering Commitment to Quality
Golnoor After-Sales ServiceWarranty, Repair, Technical Support and Customer Service
Contact Information
Golnoor After-Sales Service Centers
Naserifar Electrical Goods Trading Co.
Ahvaz
East Imam Khomeini St., between Adham and Gandomi, No. 542
Atlas Niroo Mehr Co.
Qazvin
Bu Ali St., between Naderi and Nezam Vafa crossroads, corner of Shahid Haji Aghasi Alley, No. 223
Noor Gostar Kavir Qom Co.
Qom
Imam Khomeini Sq., Shahid Beheshti Blvd., Motahari crossroads, Iran Bargh Complex, No. 1/26
Taban Bargh
Arak
Qaem Maqam St., after East Molavi, before Ansar Alley
Azhand Afrough Kish Co.
Kish
Hormoz Bazaar, 1st floor, above Marjan Tile, booth N143
Salim Tejarat Istatis Co.
Yazd
Montazer Qaem Blvd., opposite Yazd Provincial Power Distribution Co., beginning of Kandrou
Dena Niroo Zagros Co.
Dezful
Imam Sajjad St., corner of Hazrat Rasoul St., No. 365, Mahtab Lighting Store
Eghtesad Electrical Goods
Tehran
South Lalehzar, corner of Eghtesad Passage, No. 117
WARRANTY
Warranty Services
Golnoor Warranty Certificates
Golnoor's warranty certificate is valid for all indoor and outdoor luminaires manufactured by the company, provided they are installed in accordance with the installation and operation instructions and executed by qualified personnel. This warranty covers defects and technical faults arising from design, production, and assembly as determined by Golnoor experts.
Golnoor Company Warranty Periods
Three-Year Warranty
Recessed luminaires, linear floodlights
Five-Year Warranty
LED indoor and outdoor luminaires
Seven-Year Warranty
New generation of Golnoor HE series luminaires
Golnoor Product Warranty Conditions
This warranty covers all products that are installed in accordance with the installation and operation instructions and within the geographical boundaries of Iran.
Defects reported by the customer must result from the design, manufacturing, or construction process of the luminaire and be confirmed by Golnoor experts.
The operating temperature range of the luminaire must be observed according to the instructions.
The maximum allowable humidity of the installation environment must be observed according to the instructions.
The allowable current and voltage range of the luminaire input must be observed according to the instructions.
Golnoor Warranty Services
Costs of dismantling, reinstallation, transportation, loading, unloading, work stoppage, damage to property, traffic signs, and lifting equipment are not covered by the warranty and are the customer's responsibility.
Shipping costs for repaired or replaced products are borne by Golnoor if the warranty is approved; otherwise, they are the customer's responsibility.
The customer is obligated to send the product with proper packaging and safety precautions to use warranty services.
The warranty includes repair or replacement of the product. In case of production discontinuation or unavailability, a similar product will be substituted or the invoice amount will be refunded to the customer.
The cost of spare parts for products outside the warranty conditions is the customer's responsibility.
Damage or breakage caused by overloading during installation or storage is the customer's responsibility.
Warranty Void Conditions
Visible breakage of glass or body is not covered by the warranty.
Damage to the warranty certificate, label, or technical specification plate voids the warranty.
Any malfunction must be reported to the after-sales service unit within a maximum of 30 days from the date of occurrence.
Any repair, modification, or addition of accessories such as sensors or smart systems without Golnoor's written permission voids the warranty.
After repair or replacement, the remaining warranty period is calculated from the date of the original purchase.
Damage caused by power fluctuations, electrical shock, impact, or mechanical pressure is not covered by the warranty.
Damages resulting from natural disasters such as lightning, floods, earthquakes, fires, or chemical agents are not covered by the warranty.
The warranty period for custom products is determined according to the agreement prior to order placement.
Matters outside the warranty text will be reviewable by mutual agreement of the parties.
Service and warranty FAQ
3 questions